Shared Flashcard Set

Details

107 Organizational Behavior Final
Final
43
Business
Undergraduate 3
11/30/2011

Additional Business Flashcards

 


 

Cards

Term
Positional Power
Definition
(CFVR)Centrality, Flexibility, Visibility, Relevance
Term
Influence Strategies
Definition
(RRR) Retribution, Reciprocity, Reason
Term
Focuses of conflict

&

Sources of conflict
Definition
Focus: Issues & People
Source: (PIRE) Personal differences, informational differences, role incompatibility, environmental stress
Term
Assertive/Cooperative
Definition
FACAC make a W
Term
Five Conflict Management Approaches
Definition
(FACAC)
Forcing, Avoiding, Compromising, Accommodating, Collaborating
Term
Personal Power
Definition
(EAEL)Expertise, Attractiveness, Effort, Legitimacy
Term
Power
Definition
the ability to influence someone else
Term
Influence
Definition
the process of affecting the thoughts, behavior, and feelings of another person
Term
Authority
Definition
the right to influence another
person
Term
People have power when they have
Definition
“the ability to bring about outcomes they desire”
Term
Sources of Power
Definition
Personal & Positional
Term
Interpersonal attractiveness
Definition
• Charisma
• Agreeable behavior
• Physical characteristics
Term
Legitimacy
Definition
One of us, accepted
Term
Organizational culture
Definition
shared knowledge regarding the rules, norms, and values that shape attitudes and behaviors of employees
Term
Expertise
Definition
Unique knowledge, advice
Term
Attractiveness
Definition
Nice to be around, likable
Term
Effort
Definition
Dependable, committed
Term
Types of Informal Networks
Definition
Isolation, Close Circle, Centrality
Term
Visibility
Definition
number of influential people with whom you normally interact in your organization
(Known to higher ups)
Term
Relevance
Definition
being associated with activities that are directly related to the central objectives and issues in an organization
(Strategic)
Term
Build relationships horizontally=
___________

vertically=
___________
Definition
(centrality)
(visibility)
Term
Centrality
Definition
Connections
Term
Flexibility
Definition
Discretion, leeway
Term
Retribution
Definition
Threat
“If you don’t do X, you will regret it!"
Term
Reciprocity
Definition
Exchange
“If you do X, you’ll receive Y"
Term
Reason
Definition
Persuasion
Based on persuasion
Term
Performance =
Definition
Ability x Motivation (Effort)
Term
Ability =
Definition
Resources x Training x Aptitude
Term
Motivation =
Definition
Desire x Commitment
Term
Fix resources
Definition
Resupply
Term
Fix Training
Definition
Retrain
Term
Fix Aptitude
Definition
Refit
Reassign
Releas
Term
Motivation Principles
Definition
Establish clear expectations/goals
Remove obstacles
Use rewards and discipline
Provide internal/external incentive
Distribute rewards equitable
Provide timely rewards and feedback
Term
Characteristics of good goals
Definition
• S.M.A.R.T.
• Consistent
• Appropriately challenging
• Provide feedback
Term
S.M.A.R.T.
Definition
Specific
Measurable
Attainable
Relevant
Time-bound
Term
Goals Need to
Definition
be consistent, be appropriately challenging, have feedback
Term
Path-goal theory
Definition
Leaders Involvement->Subordinates Performance and Satisfaction
Term
Guidelines for improving behavior
Definition
Reprimand, Redirect, Reinforce
Term
What makes something intrinsically motivating?
Definition
1)(skill variety)meaningfulness
2)(autonomy)responsibility
3)(feedback)knowledge of results
Term
Murray’s Manifest Needs
Definition
Achievement, Affiliation, Power
Term
Team Development Stages
Definition
• Forming stage
• Norming stage
• Storming stage
• Performing stag
Term
Groupthink
Definition
“a deterioration of mental efficiency, reality testing, and moral judgment that results from group pressure
Term
Groupthink problems
Definition
illusion of invulnerability, illusion of morality, rationalization, Shared stereotype, Self-censorship, Illusion of unanimity, Direct pressure, Mind guarding
Supporting users have an ad free experience!